Blackbird Information Guide

WHEELSET SELECTION:
Blackbird Cycling wheelsets are made to order and require your initial selection of braking surface and gearing to suit the bike you have (i.e. Shimano 12 speed with disc brakes). In addition, we offer 'Wheels Only' or 'Wheels Ready' packages for domestic customers located in Australia.

A 'Wheels Only' selection means you will source your preferred tyres, tubes and cassette to be applied after delivery. Select 'Wheels Ready' and we will set you up by adding accessories to your wheels, including our pick of tyres, inner tubes and the cassette to match your bike’s groupset. We’ll get it ready so you’re #freetofly.

We carry a small amount of wheels in stock and in the event that we have the wheelset to match your selection, orders will be dispatched within 1-2 business days and tracking details provided. 

NB: Disc brake rotors are not included with disc brake wheelsets and must be purchased separately. 'Wheels Ready' excludes tubeless tyre set up. 'Wheels Ready' orders will be completed with inner tubes. 


SHIPPING POLICY:

Australia
Blackbird Cycling wheelsets are made to order and subject to manufacturing and delivery process times which may be approximately 4-6 weeks. A tracking number will be provided when your order has been fulfilled and ready for dispatch. 

Blackbird Cycling offers FREE shipping Australia-wide on all orders over $1,000 AUD. Delivery times may very depending on local carrier service. Shipping costs on smaller orders will be subject to destination and shipment size*.

International
Blackbird Cycling wheelsets are made to order and subject to manufacturing and delivery process times which may be approximately 4-6 weeks. A tracking number will be provided when your order has been fulfilled and ready for dispatch.

Blackbird Cycling offers FREE international shipping on all orders over $2,000 AUD.  Delivery times may very depending on local and international carrier services. Shipping costs on smaller orders will be subject to destination and shipment size*.

International buyers may be responsible for additional import duties, fees and taxes upon delivery of your order. This charge may be determined by your local customs authority. We suggest contacting your local customs office for additional information on these charges. Please note that delivery times may vary depending on your location.


WARRANTY:
Blackbird Cycling offers an 18 month manufacturers warranty on all wheelsets for original owners beginning on the purchase date. This covers any manufacturing defaults occurring to the wheels as a result of intended road cycling use only. The warranty does not cover damage that has been caused by improper use,  accidental damage - such as crash or collision, unauthorised servicing or mechanical intervention, theft or loss. In addition, the warranty does not cover damage incurred as a result of excessive use, such as off road riding and incorrect tyre pressures (above 130psi). The warranty excludes consumable and normal wear components including, but not limited to tyres, tubes, cassettes, brake pads, spokes, bearings and skewers.

We understand cycling is a demanding sport on both riders and equipment and suggest regular maintenance checks by qualified bike mechanics on all cycling equipment, including your Blackbird wheels.
Look for any, 

• signs of damage, chips or surface abrasions
• deformities or imbalances
• loose connections including spokes and hub

The warranty is non-transferrable if Blackbird wheels are sold on to another buyer second hand. Repair and maintenance may be provided at our discretion in the event of a void or expired warranty at the buyers expense. This may include costs for parts, labour and shipping depending on the fix required.

Our warranty information will be updated at our discretion and it is the buyers responsibility to stay up to date with the latest information. For further details on Warranty please contact Blackbird HQ.


RETURNS AND REFUNDS:
In the unlikely event that you are unhappy with your Blackbird Cycling wheelset, you will have 7 business days from delivery date to make contact and arrange a return/refund. The wheels must be unused and remain in brand new condition to qualify for a full refund. 

We will organise our courier service to collect the wheels which must be repackaged as they arrived including all accessories. Once the wheels have been returned to Blackbird HQ, they will be examined for any signs of use or damage and should they qualify, a full refund will be provided immediately. A partial refund will be available at our discretion should there be signs of use or damage to the wheelset.


PRODUCT & PUBLIC LIABILITY: 
Please contact Blackbird Cycling for full details.


LEGAL:
Please contact Blackbird Cycling for full details.